Benchmarking, research & enterprise feedback management

The judges were impressed with how the Zenith 360 system provides an independently-audited measurement of customer satisfaction and prompts an immediate response to any problems the instant they arise.

"Everybody aims and strives for great customer service, but Zenith achieves it,“ said one judge, "it is excellent and instantaneous".  
 

“We are particularly delighted to receive an award, judged and voted by the industry, which recognises our customer service.

We work very hard at it and although we have grown over the years to be the UK's largest independent fleet management company, we know that we have been able to maintain that personal touch when it comes to looking after drivers and keeping them mobile and productive."
 

Chairman of Judges

Andrew Cope

“In my experience, the fleet industry is highly supportive of any initiative which aims to drive up service levels - especially where company car drivers are concerned.

By introducing 360osi, ALD Automotive has found a way of analysing the quality of individual drivers' experiences at various touch points in the life of a contract, then using this data to improve service levels for all their customers. ALD's 360osi is a fine example of management information being used to drive up standards, while also providing a benchmark for customer satisfaction.”

“360osi allows us to investigate complaints quickly and swiftly - the key to a satisfactory resolution – and allows senior management an insight into all outstanding and closed events to see where particular issues are occurring within the business.

The reporting available, therefore, is invaluable for monthly customer reviews which can focus on ‘fact’ rather than ‘perception’.”

Steve Moody, Judge

Keith Allen, MD