Benchmarking, research & enterprise feedback management

apd's unique award-winning programme adopted by many of the leading brands in the automotive industry measures at source satisfaction levels across a spectrum of outsourced and internal 'touch-points'. delivers via its online dashboard, unparallel feedback on satisfaction levels.

Using a set of pre-agreed business rules measures agreed KPIs to ensure that any dissatisfaction registered can be recorded for later review and series of automated e-alerts, remedial actions taken.

The programme which can be can be used as a complete turnkey solution as well as an integral part of an external system, such as content management, has received two of the motor industry's most prestigious awards from Fleet News and Fleet World for the 360osi platforms that underpin the ALD and Zenith Provecta systems developed by apd.

Available in 4 customisable programmes: 
  Alpha
  Advance  
  Lite
  Pulse
 

Users of apd's 360osi programmes include: