Benchmarking, research & enterprise feedback management

Established in 2003 and privately owned, apd research product DNA can be seen across a spectrum of services supplied to the automotive and aviation sectors, the most notable of these being NSI (Nett Satisfaction Indexing), and 360osi, our enterprise feedback management programme which has been awarded two of the most prestigious UK automotive industry awards.

apd is proud to be a research partner to many of the world's leading brands, and invite you to explore our website to discover how we can aid your business, and read our testimonial page to hear clients explain the backgrounds to their choices to use our services.

Across mainland Europe, Australasia, America and here in the UK , we offer a range of products and services which can be utilised in many market sectors where organisations wish to benchmark their operational and CSI performance against internal KPIs and their competitors

Examples of the work we do includes:-

  Benchmarking - Leasing Companies
   - Alpha 360osi
  - Fleet-Opinions
   - Pulse
 
  Benchmarking - Vehicle Manufacturers
  - VM 360osi
  - Auto-Opinions
  - Servicetrax

  Benchmarking - Independent Service Sector
  - 360osi
  - Horizons
  - Pulse
 
  Automotive & Fleet Research
  - Auto-Opinions
  - NPS
  - NSI
  - Retrospect
 
  Enterprise Feedback Management
  - 360osi

  Benchmarking fleet operator satisfaction of contract hire and fleet management services
  Brand awareness and perception research
  Customer satisfacton and feedback research for vehicle manufacturers
  Driver satisfaction and feedback research for contract hire and fleet management companies
  Franchise UK dealer performance levels
  Independent service provider performance levels
  Product and value proposition research
  POE (Point of Experience) kiosks and tablet research tools