Benchmarking, research & enterprise feedback management

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Vehicle Leasing Companies

Overview

Whether you are interested in using apd's award winning 360osi platform, or have you own CRM and DRM programmes, the information gathered from driver feedback on their experiences of using your services is invaluable to Vehicle Manufacturers and Importers who have invested heavily in their franchise networks.

Data

Data supplied by leasing companies is aggregated with no reference to the name of the leasing company, the driver, the company they work for, registration number of car, or date of feedback, thus ensuring at all times that sensitive information is shielded within the Servicetrax reports

Reward

Leasing companies participating in the Servicetrax programme receive:

- Payment calculated on volume, quality of information, and frequency
- Free report benchmarking satisfaction levels with their supplier networks

More Information

To discuss how your data can be integrated into apd's Servicetrax Reports, please email: paulturner@apd-rd.com

Vehicle Manufacturers & Importers

Overview

Servicetrax reporting is enabling OEM/Importers to compare their own internal customer experience programmes, against robust and independent external data on business drivers satisfaction levels with their authorised dealer networks.

With cross and peer group profiling of competitor brands and the independent service sector, Servicetrax provides drill-down and drill-through data on overall brand and individual dealers performance for service, maintenance, and repair work carried out.

Data

Current driver feedback is gathered by apd directly though its award-winning 360osi programmes adopted by leading UK companies and 3rd party data from other leasing companies, who operate fleets in access of 200,000 vehicles.

Subscription Levels    Report Frequency

- Premium - Monthly reporting
- Standard - Quarerly reporting
  - Bi-annual reporting

More Information

For more information, please email: paulturner@apd-rd.com