Automotive research specialist APD Global Research has launched a new consultancy division to support its Voice360, Talkback360 CX programmes and bespoke market research capabilities in Europe, Middle East and America (North & South)
APD undertakes over 30,000 online customer satisfaction surveys each year for Nationwide Vehicle Contracts, one of the UK’s largest vehicle leasing brokers.
Forterra plc, the UK’s leading supplier of heavy building materials has appointed APD Global Research to manage its customer satisfaction programme.
Dublin-based ALD Merrion Fleet provides a first-class service to its 6,500 drivers achieving an overall Customer Satisfaction Index (CSI) score of 93% and a Net Promotor Score (NPS) of 80.
APD Global is a member and supports the code of conduct of ESOMAR and MRS
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