Consult, Challenge, Change

The 10-strong consultancy team help companies embrace their research customer satisfaction results and insights in a more strategic way. This includes driving extra value from customer service delivery by involving colleagues and supply chain partners and delivering a full business change management programme to cover finance, operations, marketing and supply chain.

APD’s programmes are operational in 52 countries and 26 different languages and extend to APD Australia which has been successfully managing blue chip clients across Asia Pacific since 2008.

Features & Benefits

  • Challenging business process
  • Strategic and operational approach
  • Global and multi-lingual reach
  • Roll out of new change management structure to include people, information and data