Talkback Inbound Feedback

Listen, Log, Learn

Our platform helps triage and classify in-bound customer, supplier or colleague communications and efficiently direct them to the relevant individual to manage and action quickly and efficiently.

Our dashboard helps report and categorise inbound communication in a highly visual fashion with trend analysis enabling us to generate powerful reports to support our clients to get to the root cause of any frequently occurring issues or feedback. Closed loop reporting rules allow clients to update actions taken and remeasure key metrics such as Net Promoter Scores (NPS) to assess change.

Talkback 360 can be run as a standalone research tool or in tandem with VOICE 360 and bespoke insight programmes to create a multi-faceted research programme that meets the varied aspects of your experience measurement needs.

Features & Benefits

  • Providing an IT and/or automated proposition
  • Spontaneous inbound communication by App, website, text, App – delete duplicate or phone calls
  • Reporting and Management complaints, requests, questions or promises
  • Seamless integration with existing third-party systems