Connected Intelligence & Solutions
Since 2003, APD Global Research has been the pathfinder in delivering connected intelligence to measure the impact of customer engagement and supplier management on the retention, recommendation and loyalty by customers to brands and products. APD Global platforms and linked programmes deliver to multiple industry sectors, full end-to-end VOC and CX contact logistics, analysis and 24/7 online dashboard reporting on 7 continents, 52 countries and in 26 languages.
Our platforms and programmes are fully compatible with all major third party CRM & CX products through advance APIs and tailored to suit a specific customers requirements
APD undertakes over 30,000 online customer satisfaction surveys each year for Nationwide Vehicle Contracts, one of the UK’s largest vehicle leasing brokers.
Forterra plc, the UK’s leading supplier of heavy building materials has appointed APD Global Research to manage its customer satisfaction programme.
Dublin-based ALD Merrion Fleet provides a first-class service to its 6,500 drivers achieving an overall Customer Satisfaction Index (CSI) score of 93% and a Net Promotor Score (NPS) of 80.