Insight through engagement
Since 2003 APD’s range of automated and bespoke research solutions have delivered world-class customer engagement platforms and industry leading business and market intelligence. Our connective intelligence CX and CEM programmes combine technology, research, and service components to identify important business issues and trends which help shape our clients strategies, respond faster, and gain a clear competitive advantage through greater understanding of their customers, employees and supply chain partnerships
Our products and services are set up to work in isolation or as an integrated CX and research proposition. These can then be tailored to suit a specific company’s requirements.
APD undertakes over 30,000 online customer satisfaction surveys each year for Nationwide Vehicle Contracts, one of the UK’s largest vehicle leasing brokers.
Forterra plc, the UK’s leading supplier of heavy building materials has appointed APD Global Research to manage its customer satisfaction programme.
Dublin-based ALD Merrion Fleet provides a first-class service to its 6,500 drivers achieving an overall Customer Satisfaction Index (CSI) score of 93% and a Net Promotor Score (NPS) of 80.