APD's unique airline passenger satisfaction programmes harness our award-winning Voice360 CX platforms in global use by prestigious automotive brands and advanced AI to inform machine learning software and extract deep learning insight
Using components from APD's award-winning Voice, Retention and Sentiment360 platforms, Flightrax360 harnesses existing and inflight technology to collect passenger opinion and sentiments.
Advanced passenger profiling records and tracks value (historical ticket purchases), travel (number of trips), routes (destinations) and cabin class (1st, Business, Premium, Economy) against loyalty, satisfaction and recommendation levels.
Using intuitive online dashboard reporting, airlines have 100% visibility of passenger value linked to metrics that determine the current strength of individual passenger relationships and assess the airside and in-flight performance of staff.
